CUSTOMER SUCCESS STORY

Blackbaud Increases Donation Processing 52% On Giving Tuesday 2015 with Turbonomic

  • Accelerated data center system migration and consolidation to assure performance of more than 1,300 VMs
  • Processed $39.6 million on Giving Tuesday 2015
  • Processed 52% more transactions on Giving Tuesday 2015 than in the previous year

“We see everything in realtime, we aren’t having to guess how many SQL servers to place on each host and when to move them.”

Mathew Rumphol Manager, Infrastructure Engineering Blackbaud

With Turbonomic's Workload Automation Platform, Blackbaud improved data center operations to process $39.6M in donations on Giving Tuesday 2015 and send 128% more emails than in the previous year.

Challenges

  • Inability to guarantee performance of mission-critical applications in rapidly expanding virtual environment with existing balancing tools
  • Disruption of virtualized workloads due to resource contention and system congestion
  • Inefficient use of virtual and human resources

Solution

Turbonomic intelligently and automatically senses changes to Blackbaud’s application demand and adjusts infrastructure supply in real-time to improve utilization, assure performance and ensure service delivery to Blackbaud’s global customer and employee base.

Results

  • Accelerated data center system migration and consolidation to assure performance of more than 1,300 VMs
  • Processed $39.6 million on Giving Tuesday 2015
  • Processed 52% more transactions on Giving Tuesday 2015 than in the previous year
  • Sent over one hundred million emails, 128% more than in 2014

Company Overview

Founded in 1981, Blackbaud provides software for non-profit, charitable giving and education communities, helping mission-driven organizations manage operations and engage supporters. Headquartered in Charleston, SC, Blackbaud operates in 60+ countries across the globe, supporting more than 30,000 customers. Blackbaud helps organizations raise, invest, manage and award more than $100 billion each year.

Mathew Rumphol, Manager of Infrastructure Engineering, has been with Blackbaud since 2013 and has more than two decades of IT experience. Rumphol’s team manages the company’s Research Delivery Operations data centers, with two primary locations in North America, one in Europe and a hosted solutions center in Australia. The team recently upgraded their system to a VCE Vblock™ infrastructure powered by VMware vSphere®, Cisco UCS® and EMC XtremIO.

Industry Challenges

In 2015, donations to charitable or non-profit organizations accounted for approximately 2.1% of United States gross domestic product.1 There are more than 1.5 million charitable organizations in the US, and in 2015, American donations hit a record high of more than $373 billion. Online giving itself grew 9.2% in 2015, compared to 2014, and a report by Ericsson estimates the number of smartphone users to surpass 6.3 billion by 2021.2 With that in mind, the financial systems supporting these charities will need to be appropriately prepared to scale and meet the onslaught of online donations.

Going Through Acquisition

Rumphol’s team manages more than 1,300 virtual machines across the world and is approximately 60% virtualized. As they looked to upgrade their system, they experienced network latency, which ultimately impacted workload performance. With the busy season upon them, downtime was simply not an option.

“We tried to install and test other software but we couldn’t get them stood up,” said Rumphol. “Even their professional services team couldn’t get it to work. Turbonomic, though, was up and running in under an hour and providing value that afternoon. From my experience, most software products don’t show any ROI, so the ability of Turbonomic to show such a fast ROI was incredible. It’s the only software company I’ve worked with that can do that.”